Support

Something isn't working? Write to us and a real person will get back to you.

Send an Email

hrm@app-lane.com

Say what you're connecting to and what happens when it fails. That usually saves a round trip.

Common Fixes

Most problems are fixed by these:

  • The bike computer's own app fully closed, not just in the background, for example Garmin Connect
  • Start pressed on the Apple Watch
  • Both apps open in the foreground when you power on your bike computer
  • Only one workout app running a session at a time
Setup Guides Step by step for Garmin Edge, Wahoo ELEMNT, Hammerhead Karoo, indoor apps, and more
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Device Compatibility See whether your bike computer works, works with limits, or doesn't connect at all
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